Terms and Conditions

These terms govern FirmAtlas websites, accounts, company profiles, reports, subscriptions, exports and any API or data service we expressly supply (the Service). An API or export is available only if included in your order or enabled by us. Mentioning a feature here does not promise that every feature, country, company or document is available.

When these terms are presented before account creation, purchase or access and you accept them, they form an agreement with us. If you act for an organisation, you confirm authority to bind it. A business customer acts for purposes relating to its trade, business or profession; a consumer acts wholly or mainly outside those purposes. An individual buyer is not automatically a business customer.

This is the English master. We may supply reviewed translations. English prevails where legally permitted, without overriding mandatory local-language, transparency or consumer requirements. An individually agreed written contract takes priority over conflicting provisions here. Source licences and mandatory law take priority as explained in section 5.

The Service is operated by FIRMATLAS LTD, registered in England and Wales under company number 17434605, with registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. FirmAtlas, we, us and our mean this company.

For support, complaints, licence enquiries, corrections or privacy requests, email support@firmatlas.co. If a merchant of record is expressly identified at checkout, its disclosed sale and payment terms also apply to the transaction it handles. FirmAtlas’s access and content-use rules continue to apply to the Service.

You must be at least 18, provide accurate account and billing information, and keep credentials and API keys confidential. Use is limited to the individual or organisation and users covered by your order. Clients, affiliates and group companies are not automatically licensed users. Do not share accounts, sell access or rotate accounts or keys to evade limits.

Tell us promptly about suspected compromise. You are responsible for users you authorise and for securing your systems, but not for a security failure caused by us or for activity for which the law does not permit us to hold you responsible.

Subject to payment, your order, these terms and section 5, we grant a limited, non-exclusive, non-transferable licence to access the Service and use FirmAtlas content for your own internal business research, analysis and decision support, or your own personal research. Commercial activity inside your business is permitted; supplying our content as a data product is not.

A purchased marketing database edition expressly includes downloading and retaining the supplied file and importing it into your own CRM for your organisation's sales, marketing and prospect research, subject to source rights and applicable outreach and personal-data requirements. This permission applies to the purchased edition; it does not grant access to the underlying service database or rights to resell the supplied file. A business contact field does not itself establish consent or permission for a particular campaign.

Download, print or export only through enabled features and within your plan limits. You may retain lawfully obtained reports and authorised exports for permitted internal use after ordinary subscription expiry, subject to source retention rules, privacy law and termination for misuse. Updates and hosted access require the applicable entitlement; a purchase does not promise perpetual hosting.

Employees of a licensed organisation may use permitted outputs internally. Professional advisers may receive only what is reasonably necessary to advise you, under confidentiality and equivalent use restrictions. This does not give an adviser a reusable client database or separate product licence.

Where we expressly provide a report-sharing link, you may share that individual report for the research purpose the feature supports. Recipients receive no rights to extract in bulk, resell, sublicense or publicly mirror FirmAtlas content. Other external publication, client deliverables, white-label use or redistribution requires our prior written licence. Section 5 preserves independent source-data rights.

Public access does not automatically remove copyright, database rights, contractual conditions, confidentiality restrictions or personal-data requirements. Source providers retain their rights. Company names, logos and trademarks belong to their respective owners; display is for identification and does not imply endorsement.

We do not claim exclusive ownership of public-record facts or material licensed under CC0, CC BY, ODC-BY, NLOD, the Open Government Licence or another applicable open licence. Where a source licence gives you rights in material included in a FirmAtlas delivery, those rights remain available even when obtained through FirmAtlas. Nothing here adds restrictions inconsistent with those rights or a non-excludable statutory exception. This exception prevails over every content-use restriction in these terms.

Source rights do not confer rights in our separately protected software, branding, original commentary or other distinct protected material, or entitle you to bypass access controls or obtain a service we have not supplied. You may independently obtain public data from its lawful source and use it under that source’s rules. A source licence is not a lawful basis for every use of personal data.

Schedule A identifies principal country sources and reuse regimes. The applicable notice for the actual dataset, document and version governs that material. Preserve required provider attribution, licence links, update dates and notices, and identify modifications where required. FirmAtlas extracts, normalises, combines and analyses source information; its reports and calculations are not official registry assessments.

FirmAtlas and its licensors retain rights that subsist in the Service, including software, design, branding, original report text and presentation, and original database selection or arrangement. We reserve any database rights arising from qualifying investment in obtaining, verifying or presenting data in jurisdictions where we qualify. A purchase grants a licence, not ownership or an assignment of these rights.

Subject always to section 5 and expressly granted licences, you must not extract, copy or reutilise the whole or a substantial part of a protected FirmAtlas database, assessed by quantity or importance. Repeated or systematic extraction of smaller parts to reconstruct, substitute for or redistribute that database is also prohibited. Splitting requests across companies, sessions, users, accounts, devices, keys or time periods does not create permission.

Contractual restrictions on agreed access and use apply independently of whether an output qualifies for copyright or database protection, but do not expand our statutory rights or override section 5. We do not assert that every public fact, numerical calculation or AI-generated sentence is independently protected, or that identical database rights exist in every country.

Except where expressly licensed or permitted by section 5, do not scrape, crawl, harvest or systematically download FirmAtlas content, automatically or manually; use scripts, bots, browser automation or an AI assistant as an extraction route; or copy, reconstruct or maintain a substitute or competing company database from the Service.

Do not resell, rent, sublicense, publish or redistribute FirmAtlas reports, exports, API responses or protected database content; expose them through another website, application, API, marketplace, public mirror or white-label service; or bundle them into a commercial database or data feed. Charging for surrounding services, changing formats or combining content with other data does not create a redistribution licence.

Do not use FirmAtlas content to train or fine-tune a model, build a reusable retrieval corpus or supply a shared or customer-facing AI knowledge service without a written licence. Ordinary authorised internal analysis is permitted if your tools keep content private, do not reuse it to train shared models, and comply with source terms and privacy law. Section 5 governs open-licensed source components.

Do not remove attribution or rights notices from protected outputs; misrepresent estimates as official facts; bypass paywalls, entitlement checks, rate limits or security controls; probe accounts or private records without authorisation; introduce malicious code; or materially disrupt the Service. Activity expressly authorised by us or protected by mandatory law remains permitted.

Do not use the Service for harassment, discrimination, unlawful profiling or marketing, identity theft, or unlawful solely automated decisions about a person with legal or similarly significant effects. An email address, phone number or public corporate role is not consent to contact someone.

Only an API expressly authorised for your plan may be used for automated access. Website endpoints, browser network requests and internal application routes are not a licensed public API. API permission allows integration into your licensed internal systems within documented purposes, users, quotas, rates and caching rules. It does not by itself allow onward supply, a public proxy or database replication.

Secure keys and restrict them to authorised systems. Rotate compromised keys promptly. Do not disclose provider credentials, pool keys, evade billing or distribute requests to bypass limits. Internal caching is permitted only within API and source conditions. Update or remove corrected, withdrawn or restricted copies as required by law or applicable source terms.

We may throttle excessive requests or revoke compromised or misused keys. Changes to an active paid service follow section 12. A redistribution, client-service or wholesale arrangement requires a separate written agreement identifying permitted fields, source rights, recipients, retention and limits. We cannot grant rights a source provider has not given us.

The Service uses official registers, public filings, permitted third-party services and other identified public sources, together with FirmAtlas processing. Availability, accounting definitions, currencies, filing obligations and update frequency vary. A registry listing does not establish complete financial, ownership, insolvency, sanctions, court or enforcement coverage. Missing information is not a negative finding or zero.

Records may be incomplete, stale, disputed, amended, confidential or erroneous. OCR, extraction, matching, calculations and AI can introduce errors, including mistaken identity, incorrect interpretation and unsupported statements. Ratios, valuations, financial-strength indicators and estimates depend on inputs, period, scope and assumptions; they are not guarantees of performance, solvency, creditworthiness, price or future events.

AI can make mistakes and produce inaccurate or unsupported statements, even when the source information is correct. AI-generated analysis, estimates and valuation scenarios must not be treated as verified facts or relied on without independent checks.

Verify material information against original and current official sources before acting. Subject to section 15 and mandatory rights, we do not warrant complete coverage, uninterrupted supply, error-free outputs or suitability for an undisclosed particular purpose. This does not remove obligations to supply what we agreed or non-excludable duties of reasonable care and skill.

FirmAtlas provides business information and research tools for information only. Outputs do not constitute financial, investment, legal, tax, accounting or other professional advice, or a recommendation to buy, sell, lend, invest or enter a transaction. Obtain appropriate independent professional advice before making decisions that require it.

FirmAtlas is not a firm of professional or certified valuers and does not hold its AI reports out as professional valuation opinions. AI reports provide indicative valuations based on available data and assumptions, not offers, certified appraisals or promises of sale prices. They do not replace an independent professional valuation or transaction due diligence.

The Service is not supplied for use as a regulated credit-reference, credit-rating or individual credit-decision service unless we expressly agree an appropriately authorised service in writing. This contractual purpose does not disapply laws regulating the actual activities of FirmAtlas or a customer.

Checkout or a written order sets out features, countries, users, price, currency, taxes, billing interval, introductory terms and credit or report limits. Subscriptions renew for the disclosed interval until cancelled. One-off reports or packs do not become recurring purchases unless expressly stated. A payment implies no additional API, export or redistribution right.

Catalogue marketing databases are one-time purchases delivered by email within 24 hours of confirmed payment in the selected format. Their product page defines the company cohort, count date and available field coverage. Contact collections without a counted contact base specify the companies searched rather than a guaranteed contact yield. Custom orders have their scope, minimum quantities, price and delivery time agreed before payment. Delivery does not include recurring updates unless expressly agreed.

Cancel future renewal using available billing controls, or contact support if those controls cannot be used. Ordinary cancellation takes effect at the end of the current paid period. Credits and report entitlements follow the terms disclosed when purchased; we do not retrospectively shorten agreed validity. Price or renewal changes will be disclosed before they apply, with a reasonable opportunity to cancel where required.

Except for statutory rights, agreed refund policies or remedies for our failure to supply, a business customer does not receive a refund merely because it no longer wants a delivered report or used billing period. Disagreeing with a report does not automatically make it defective; report empty, corrupted, undelivered or materially non-conforming outputs to support for investigation and the appropriate remedy.

We may maintain and improve the Service, correct errors and adjust features for legitimate operational, security, source or legal reasons. We do not guarantee continuous availability or unchanged third-party feeds. We may restrict or remove records as required by law, privacy rights, source restrictions or substantiated rights complaints, including from hosted reports and caches.

We will give reasonable advance notice of material reductions to an active paid service where practicable. If we permanently withdraw a material paid feature during a prepaid period without an equivalent replacement, you may cancel the affected service and receive an appropriate refund for its unused portion, in addition to mandatory remedies. Urgent legal or security action may require immediate restriction.

Nothing here removes mandatory consumer rights concerning pre-purchase information, fair terms, digital-content conformity, reasonable care and skill, cancellation, repair, replacement, repeat performance, price reduction or refund. These rights can apply even when a product is described as being for business research.

Where applicable, consumers buying online have 14 days from concluding the contract to cancel. For digital content without a physical medium, an early loss of that right applies only when legal conditions are met, including prior express consent to immediate supply, acknowledgement of losing the right, and required confirmation. Accepting these terms, creating an account or opening a report is not that separate consent and acknowledgement.

For services started during a cancellation period at your express request, proportionate charges or loss of the cancellation right depend on the applicable service rules, including full-performance requirements where relevant. Starting a recurring subscription does not automatically eliminate the entire cancellation right. Local mandatory rules prevail where they provide different or greater protection.

To exercise a cancellation right, send a clear statement to support@firmatlas.co before the deadline, identifying your order and purchase email. You may use: ‘I give notice that I cancel my contract for [service], ordered on [date]. Name: [name]. Address: [address]. Order/account email: [email]. Date: [date].’ This wording is optional. We will provide the refund required by law; for applicable UK statutory cancellation, normally within 14 days after receiving notice, using the original payment method unless otherwise agreed.

Unauthorised copying, extraction, redistribution and security circumvention are material breaches. We may immediately restrict affected access or keys where reasonably necessary to stop misuse or protect the Service, source providers or others. Where appropriate and practicable, we will explain the reason and offer an opportunity to respond or remedy a breach; this need not delay urgent protection.

We reserve the right to bring legal proceedings and seek injunctions, removal or delivery up of infringing copies, damages, an account of profits where available, and costs to the extent permitted by law or awarded by a court. These terms impose no automatic per-request fine or predetermined punitive sum. We must establish the legal basis for a claim and the remedy sought.

For substantiated material breach, we may terminate the affected contractual licence. Stop prohibited use, remove unlawfully retained FirmAtlas content within your control and, for business customers, reasonably confirm compliance on request, subject to mandatory retention duties and section 5. Non-excludable rights and refunds remain intact; prepaid amounts are not automatically forfeited as a penalty.

We may retain relevant access, transaction and security records to investigate misuse and establish, exercise or defend claims, subject to privacy law and our notice. We do not promise particular monitoring measures or make our records conclusive proof. Termination does not waive earlier claims; source-rights safeguards, surviving use restrictions and applicable liability provisions continue to apply.

Nothing excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any liability, statutory remedy or data-protection right that cannot lawfully be excluded or limited. No general exclusion transfers our unlawful collection or disclosure to you. Exclusions and caps below remain subject to this paragraph and applicable fairness and reasonableness requirements.

Subject to the safeguards in this section and to the extent permitted by law, FirmAtlas accepts no responsibility or liability for decisions or losses resulting from reliance on AI-generated analysis, indicative valuations or other estimates in its reports. You are responsible for independently verifying the information and obtaining appropriate professional advice before acting. This does not exclude responsibility for our breach, negligence or any other liability that cannot lawfully be excluded.

For business customers, to the extent permitted by law, we exclude liability for indirect or consequential loss and loss of profit, revenue, opportunity, goodwill, anticipated savings or data arising from the Service. Our aggregate liability for related business claims arising from the same event is limited to the greater of £100 and fees paid or payable for the affected Service in the 12 months before that event. Unrelated events are not aggregated solely to deprive you of a remedy.

The business exclusions and cap do not apply to consumers. We are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill, subject to law. Loss is foreseeable if it is an obvious consequence or was contemplated by both parties when contracting. We do not accept responsibility for losses caused solely by unlawful use, your breach, or a risk we did not cause and for which the law does not make us responsible.

Business customers will reimburse damages and reasonable legal costs finally awarded, or included in a settlement they approve, to the extent caused by a third-party claim arising from their unlawful use, unauthorised redistribution or material breach of sections 7 or 8. This excludes claims caused by our breach, negligence, unlawful sourcing or disclosure, and fines or liabilities that cannot lawfully be transferred. Consumers do not give this indemnity.

We must notify you promptly, reasonably mitigate loss, cooperate and give you an appropriate opportunity to participate in the defence. We will not settle at your expense without your consent, which must not be unreasonably withheld. There is no double recovery for the same loss.

Our Privacy Policy explains account, activity, payment and public-record processing, recipients, retention criteria and your rights. It is a processing notice, not blanket consent obtained by accepting these terms. Public names, corporate roles, sole-trader details, personal addresses and contacts may still be personal data.

FirmAtlas remains responsible for processing for which it determines purposes and means. A customer determining its own use of exported personal data may be a separate controller with its own lawful-basis, transparency, security and rights-handling duties. The role depends on actual processing; this does not automatically make every customer a controller or relieve FirmAtlas of responsibility.

Respect suppression, confidentiality, advertising-protection and withdrawal notices. Report mistakes, restricted records or rights violations to support with information identifying the record. We may verify identity and investigate. You may also need to request correction at the original register, but this is not a precondition for rights against FirmAtlas. We will consider our own copies and derived outputs where applicable.

Read the full Privacy Policy

Send complaints to support@firmatlas.co with your order or account reference and a description. We will investigate and respond without undue delay, applying statutory deadlines. Contacting support does not prevent claims, regulator complaints or mandatory rights, and is not a compulsory precondition for urgent relief.

We may update terms for changes in law, source conditions or the Service. The version identifies this text. Changes do not retrospectively change completed purchases, create liability for previously permitted conduct or cancel rights already granted under a source licence.

For material changes to an ongoing paid service, we will give at least 30 days’ notice where practicable and a reasonable opportunity to cancel before they take effect. Shorter notice may be necessary for mandatory law or urgent security or source-rights requirements. We will obtain renewed acceptance where required; publication alone does not establish acceptance of a new material obligation.

English and Welsh law governs these terms. Business disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without preventing applications to competent courts for urgent interim protection where legally available.

For consumers, this choice does not remove mandatory protection under the law of your habitual residence where applicable. You may use courts available under mandatory jurisdiction rules, including local courts where permitted. We may bring proceedings only in courts those rules permit. No compulsory arbitration or waiver of mandatory consumer remedies is imposed.

If a provision is unenforceable, the rest applies to the extent legally possible. Delay is not a waiver. Contractual Service licences cannot be transferred without our written consent, except where law permits; separate source-licence rights are unaffected. We may transfer the agreement in a reorganisation or sale if this does not reduce your rights or materially prejudice performance, and will notify you where required.

Non-parties have no enforcement rights under the Contracts (Rights of Third Parties) Act 1999 unless expressly agreed; rights under source licences and other law remain unaffected. Notices may use account contact details or the Service as appropriate, subject to direct or durable-notice requirements. This section does not displace source licences, consumer rights or privacy duties.

This schedule identifies principal sources and licence distinctions for country records used by the Service. It is not a promise of complete national coverage, current availability or unrestricted rights in every document. A source name or public link is not itself a licence.

Unless an output says otherwise, source records have been extracted, selected, normalised or combined by FirmAtlas, and analysis or estimates added where labelled. Retain source and licence notices attached to outputs. Attribution does not imply endorsement. Section 5 governs conflicts with our internal-use restrictions.

Company websites, issuer publications, procurement feeds, branding providers and other enrichment sources retain their own rights and notices. Source and reporting dates vary by record; a retrieval date is not necessarily a filing date or a guarantee of current status.